• Singapore: +65 31584726
  • Malaysia: +60 1548770010       9691743771
  • India: +91 9691743771
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Grievance Redressal

Grievance Redressal

Signal Expert believes in customer satisfaction by redressing client’s grievance at utmost priority with best available alternatives. Clients can reach us for any query/grievance through below steps:

 

  • Level 1 :- All the clients having grievance regarding any service or otherwise shall write a mail at grievanceredressalteam@signalexpert.in. To ensure timely recording and recognition of the grievance. the respective person shall revert within 3 working days w.r.t redressal of such complaint.

 

  • Level 2 :- In case the client is not satisfied with the response, the grievance can be escalated to Compliance officer at complaints@signalexpert.in. He shall ensure to resolve the grievance within 2 working days.

 

  •  Level 3 :- If client is still not satisfied with resolution offered on level 1 & 2 then he/she can escalate the matter with the ceo@signalexpert.in Clients are requested to follow above mechanism and hierarchy systems for smooth handling of issues and timely resolution. Clients are also requested to keep Level 1 & 2 in loop in each of their mail or else their issues will go unaddressed.